Need help? We've got you.
First-time hosting, stuck on setup, billing question, something broke mid-launch — here's the fastest way to get an answer.
Pick a channel
Fastest for launch-day issues, setup questions, and anything where you need an answer right now.
Best for refunds, plan changes, or anything you want in writing.
Documentation
Use the docs for control panel basics, first-launch guidance, and common setup questions.
Open DocsDiscord support
Fastest way to get help mid-launch. Real humans, quick responses, and other operators hanging out.
Join DiscordEmail support
For billing, refunds, or account stuff. We reply within a business day — usually much sooner.
Contact SupportCommon questions
How long does setup take?
About a minute. Your server starts deploying the moment payment clears, and you'll see it come online in real time — no waiting for an email.
Can I change plans later?
Yes. Outgrew your current plan? Upgrade (or downgrade) from your dashboard — no rebuild, no lost data.
What if I pick the wrong plan or region?
You have a 72-hour refund window on every new server. Not a fit? We'll refund you and you can try something else. No runaround.
Where do I go for urgent help?
Discord is fastest for anything time-sensitive. Email is better for billing or account stuff where you want a paper trail.
It helps to include: the game, plan, region, and what you're seeing on screen. If it's urgent, tell us whether your server failed to deploy, won't start, or is affecting active players — we'll triage faster.