Contact Kraken

Get in touch.

Email us for billing or account stuff. Jump in Discord if you need an answer fast while you're mid-launch.

Helps us help you faster

Tell us the game, plan, region, and what you're running into — billing, deploy, or something on the running server. Details = faster fix.

Email

For billing, refunds, account access, or anything where you want a written record.

For urgent launch-day help, setup questions, and fast back-and-forth while you're working on a server.

What to include

Server name or order number (if you already bought)

Game, plan, and region (if you're still deciding)

A quick description of what's wrong and what you expected

Any error messages from the dashboard, panel, or deploy status